Shipping policy
Kary Shop Shipping Policy
1. Shipping Methods
We offer two primary delivery methods based on your order type:
- Front Door Package Delivery: Standard shipping for most items via trusted carriers (e.g., FedEx, UPS, USPS).
- Truck Delivery: For larger furniture items, we may use specialized truck carriers to ensure safe transport.
2. Global Warehouse Distribution & Delivery Details
We ship from 5 global warehouses to optimize delivery speed. Your order will be fulfilled from the nearest eligible warehouse based on your location:
Warehouse Location Delivery Coverage Estimated Delivery Time China Worldwide (major countries/regions) 7–20 business days Germany Germany (local) + All European countries Germany: 2–7 business days; Pan-Europe: 2–7 business days (varies by distance) United States 48 contiguous U.S. states only 5–8 business days (shipped via third-party carriers like FedEx/UPS/USPS; varies by carrier workload) United Kingdom United Kingdom (local only) 2–5 business days (shipped from nearest domestic warehouse) Canada Canada (local only) 2–5 business days (shipped from nearest domestic warehouse) 3. Shipping Restrictions
- U.S. Exclusions: We do not ship to PO boxes, APO/FPO/DPO addresses, Alaska, Hawaii, or Puerto Rico. Only the 48 contiguous U.S. states are eligible.
- Global Exclusions: Delivery to remote or restricted regions may be unavailable. Check checkout for eligible countries.
4. Key Notes
- Third-Party Carriers: All orders are delivered by independent providers (e.g., FedEx, UPS, USPS). We do not directly control carrier operations.
- Estimated Times: Delivery windows are approximate and subject to carrier workload, customs delays, or unforeseen circumstances. Specific delivery dates cannot be guaranteed.
- Business Days: Delivery times exclude weekends and public holidays.
Frequently Asked Questions (Q&A)
Q1: Which U.S. regions are excluded from shipping?
A: We currently only ship to the 48 contiguous U.S. states. Exclusions include Alaska, Hawaii, Puerto Rico, PO boxes, and APO/FPO/DPO addresses.
Q2: How are large furniture items delivered?
A: Larger furniture may be shipped via Truck Delivery for secure transport, while standard items use Front Door Package Delivery (FedEx/UPS/USPS).
Q3: Why does U.S. shipping take 5–8 business days instead of the previously mentioned 2–5 days?
A: U.S. delivery times are updated to reflect third-party carrier workloads, which typically range from 5–8 business days. The prior 2–5 day estimate applied to local warehouse shipments, but all U.S. orders now use national carriers with adjusted timelines.
Q4: Can you guarantee my order arrives on a specific date?
A: No. All delivery times are estimated. We cannot guarantee specific arrival dates due to variables like carrier delays or weather disruptions.
Q5: How do I track my order?
A: Once shipped, you’ll receive a confirmation email with a tracking number and link to monitor your order via the carrier’s website.
For further questions, contact our customer service at: chihuebuikhanh0@gmail.com.